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How do I place an order? To place an order, simply browse our selection of premium cigars and accessories, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be processed promptly.
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What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer alternative payment options like PayPal for added convenience.
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Do you offer international shipping? No, we only ship to the United States.
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What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your items to initiate a return or exchange. Please note that certain restrictions may apply, so be sure to review our full return policy for details.
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Are your cigars guaranteed to be authentic? Absolutely. We source our cigars directly from reputable manufacturers and distributors, ensuring that all products sold on our site are 100% authentic. We stand behind the quality of every item we sell.
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How should I store my cigars once they arrive? Proper cigar storage is essential for maintaining freshness and flavor. We recommend storing your cigars in a humidor set to the appropriate humidity level (usually around 70%). If you don't have a humidor, you can use an airtight container with a humidification device to keep your cigars in optimal condition.
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Can I cancel or modify my order after it has been placed? Once an order has been submitted, it is processed promptly to ensure fast shipping. If you need to cancel or modify your order, please contact us as soon as possible. While we cannot guarantee that changes can be made after an order has been processed, we will do our best to accommodate your request.
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How can I contact customer service? If you have any questions or concerns, our customer service team is here to help. You can reach us via email at support@cigarsncigars.com or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide the assistance you need.
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Do you offer discounts for bulk purchases? Yes, we offer discounts for bulk purchases on certain items. If you are interested in making a large order, please contact us directly to inquire about volume pricing and special offers.
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Are there any age restrictions for purchasing cigars? Yes, you must be of legal smoking age in your jurisdiction to purchase cigars from our website. By placing an order, you confirm that you are of legal age to purchase tobacco products in your area.
If you have any other questions or concerns not addressed here, please don't hesitate to reach out to us. We're here to make your cigar-buying experience enjoyable and hassle-free.