Terms & Conditions
Last updated: 03/12/24
Welcome to CigarsNCigars.com. The following terms and conditions (the "Terms" or "Agreement") govern all use of www.cigarsncigars.com (the "Website") and the services available on or at the Website. The Website is owned and operated by CigarsNCigars.com. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies, and procedures that may be published from time to time on this Site by CigarsNCigars.com (collectively, the "Policy").
By accessing or using any part of the Website, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.
1. Age Restriction
The Website is intended for adults only and you must be at least 21 years of age to access the Website and purchase the products offered on the Website. By using the Website, you affirm that you are at least 21 years of age. CigarsNCigars.com does not intentionally market to or solicit information from minors.
2. Use of the Website
Subject to the terms of this Agreement, CigarsNCigars.com grants you a non-transferable, non-exclusive, license to use the Website for your personal, non-commercial use. Your use of the Website is at your own risk. The Website may contain errors or inaccuracies and may not be complete or current. CigarsNCigars.com reserves the right to change, modify, or remove content and to correct errors, inaccuracies, or omissions at any time without prior notice.
3. Intellectual Property Rights
The content on the Website, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, and interactive features and the trademarks, service marks and logos contained therein ("Content"), are owned by or licensed to CigarsNCigars.com. Content on the Website is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners.
4. User Conduct
You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Website in any medium; (ii) using any automated system, including without limitation, "robots," "spiders," "offline readers," etc., to access the Website; (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Website; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on Website infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Website; (vii) collecting or harvesting any personally identifiable information, including account names, from the Website; (viii) using the Website for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) interfering with the proper working of the Website; (xi) accessing any content on the Website through any technology or means other than those provided or authorized by the Website; or (xii) bypassing the measures we may use to prevent or restrict access to the Website, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Website or the content therein.
5. Purchases
If you wish to purchase any product or service made available through the Website ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete.
6. Changes to Terms
CigarsNCigars.com reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes.
7. Termination
CigarsNCigars.com may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately.
8. Disclaimer of Warranties
The Website is provided "as is". CigarsNCigars.com and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither CigarsNCigars.com nor its suppliers and licensors, makes any warranty that the Website will be error-free or that access thereto will be continuous or uninterrupted.
9. Limitation of Liability
In no event will CigarsNCigars.com, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to CigarsNCigars.com under this agreement during the twelve (12) month period prior to the cause of action. CigarsNCigars.com shall have no liability for any failure or delay due to matters beyond their reasonable control.
10. General Representation and Warranty
You represent and warrant that (i) your use of the Website will be in strict accordance with the CigarsNCigars.com Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.
11. Indemnification
You agree to indemnify and hold harmless CigarsNCigars.com, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
12. Miscellaneous
This Agreement constitutes the entire agreement between CigarsNCigars.com and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of CigarsNCigars.com, or by the posting by CigarsNCigars.com of a revised version.
Contact Information
If you have any questions about these Terms, please contact us at:
customerservice@cigarsncigars.com
Shipping Policy
Last updated: 03/12/24
Welcome to CigarsNCigars.com ("we", "us", "our"). The following Shipping Policy applies to all purchases made through our website www.cigarsncigars.com, and covers the policies and procedures regarding the shipment of any products you purchase from us. Please read this policy carefully to understand our practices regarding shipping.
General Shipping Information
- Shipping Restrictions: Due to legal age restrictions, we only ship our products to customers who are at least 21 years of age. An adult signature may be required upon delivery. We reserve the right to use third-party age verification systems, where necessary, to verify that you meet the required age criteria.
- Shipping Destinations: We currently ship to addresses within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.
- Shipping Methods: We offer various shipping methods to meet your needs. The options available for your order will be presented at checkout.
- Shipping Costs: Shipping costs are based on the shipping method you choose, the weight and size of your order, and your delivery address. The cost for shipping will be calculated and displayed at checkout.
- Order Processing: Orders are usually processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
- Standard Shipping: Orders shipped via standard shipping are typically delivered within 3-7 business days after processing.
- Expedited Shipping: Expedited shipping options are available for an additional charge. These options will expedite the delivery process but will not affect the order processing time.
Please note that shipping times are estimates and may vary due to external factors outside of CigarsNCigars.com's and the courier's control. These factors may include, but are not limited to, weather conditions, technical problems, and customs delays.
Tracking Your Order
Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment.
Shipping Damage or Loss
If you receive your product damaged, or if your package is lost during shipment, please contact our customer service immediately at customerservice@ljzucca.com. We will work with the courier to address the issue and ensure that you receive your order.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy. Please be aware that we cannot accept returns or exchanges on products that have been used or opened, due to the nature of our products.
Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. We will post the updated policy on our website, and it is your responsibility to review this Shipping Policy periodically.
Contact Us
If you have any questions or concerns about this Shipping Policy, our products, or your order, please contact us at:
customerservice@cigarsncigars.com
Refund Policy
Effective as of 03/12/24
At CigarsNCigars.com, we take pride in the quality of our products and are committed to customer satisfaction. The following Refund Policy applies to all purchases made through our website https://cigarsncigars.com.
Refund Eligibility
Due to the nature of our products, we can only offer refunds or exchanges under certain conditions:
- Damaged Products: If you receive a product that is damaged or defective upon arrival, please contact us within, typically 3-7 days of receipt to be eligible for a refund or exchange. We may request photographic evidence to process your claim.
- Incorrect Orders: If you receive an incorrect item, please inform us as soon as possible and within 7 days of receipt. We will arrange for the correct product to be sent to you at no additional cost or offer a full refund.
- Lost Packages: If your package is lost in transit, please contact us. We will conduct an investigation with the carrier. If we confirm that the package is lost, we will issue a refund or resend the items.
Non-Refundable Items
Please note that we cannot accept returns or process refunds for the following:
- Opened or Used Products: Due to health and safety regulations, we cannot accept returns on any products that have been opened or used.
- Change of Mind: We do not offer refunds for change of mind or if you dislike the taste of the cigar(s) ordered.
- Sale Items: All sales on discounted or sale items are final and are not eligible for refunds or exchanges.
Process for Obtaining a Refund or Exchange
To initiate a refund or exchange, please follow the steps below:
1. Contact Us: Reach out to our customer service team at customerservice@cigarsncigars.com within the specified timeframe for your claim, providing your order number and the reason for the request.
2. Return the Product: If we accept your request for a return, we will provide you with instructions on how to send back the product. The item(s) must be returned in the same condition in which you received them, including the original packaging.
3. Receive Your Refund or Exchange: Once we receive the returned item and confirm the issue, we will process your refund or exchange. Refunds will be credited to the original method of payment within a certain number of days, depending on your card issuer's policies.
Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (damaged, defective, or incorrect item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund, subject to our discretion.
Changes to Refund Policy
CigarsNCigars.com reserves the right to modify this Refund Policy at any time. We will post the updated policy on our website, and it is your responsibility to review this Refund Policy periodically.
Contact Us
If you have any questions or concerns regarding your order or this Refund Policy, please contact us at:
customerservice@cigarsncigars.com